Privacy Policy

The Travelex International Payment service is provided by USForex Inc (“USForex”). Any reference on this page to "we", "us", or "our" is a reference to USForex. USForex is responsible for all personal information you provide to it and will deal with that information in accordance with the following principles:

Purpose

We are always willing to explain our purposes for collecting personal information, which include the following:

  • to provide, analyze, develop and improve our products and services;
  • to communicate with you about issues such as product or service announcements or updates, security alerts, technical notices, confirmation of transactions, promotions or offers, and to provide you with advertising and marketing;
  • to comply with our legal, audit or business obligations, such as to verify your identity or location (or the identity or location of your representative or agent), risk control, or fraud prevention;
  • to protect our company or others against unlawful conduct or harm; and
  • for other purposes as described herein.

Information Collection

When you initiate the online registration process for a transaction with USForex, we ask for certain personal information, for example, name and contact information, email address, driver’s license number, Social Security Number and financial or banking account information.  In general, we seek to limit the amount and type of information collected to that which is necessary to provide our products and services.

We may combine the information collected through the online registration process with other online or offline information about you that we may obtain from third parties, such as fraud prevention services or credit reporting agencies.  USForex will make reasonable efforts to inform you if we have collected personal information about you from someone else.

We and our business partners may also collect information through cookies and similar technologies (such as pixel tags, web beacons, clear GIFs, log file data, and flash objects). 

  • Cookies are small data files that are placed on your computing device when it accesses our website or Mobile App.  Cookies collect information such as your computing device’s IP address and other technical information.   Cookies may be used for many purposes, including, without limitation, remembering you and your preferences and tracking your visits to our website or mobile app, and for ensuring that advertising or marketing delivered to your computing device is more relevant to your interests.  Flash cookies, known as local shared objects, are data files placed on a Device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your Device to personalize your visit. Our third-party service providers also may use Flash cookies to collect and store Usage Information.  Flash cookies are different from standard browser cookies because of the amount of, type of, and how, data is stored.  Clear GIFs or web beacons can be used to anonymously track the online usage patterns of web users, or to track the effectiveness of HTML email marketing campaigns.  Log file information, which may include data such as IP addresses, browser data, and referral and exit pages, is automatically reported by your browser when you access a web page.    We may use the information we collect through tracking technologies to (a) remember your information so that you will not have to re-enter it during your subsequent visits; (b) enhance your  experience on our websites, including through the display of customized content and targeted advertising; (c) provide and monitor the effectiveness of our Service and our content; (d) monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns; (e) diagnose or fix technology problems; and (f) help you efficiently access your information after you sign in.
  • You can manage your computing device’s settings to reject cookies or accept them only under specified circumstances.  Refer to your browser’s or device’s technical manual for further instructions on how to manage cookies.  Please note that if you choose to reject cookies on your device, you may not be able to use certain features and functionalities provided by our website and Mobile App.

Information Sharing

USForex, like many other companies, shares information with third-party service providers, business partners, and transactional parties so that we can run our business, serve our customers, and fulfil the purposes listed above.  For example, if you initiate a transaction, we may disclose certain information about you to unaffiliated, third-party intermediary banks in order to process the transaction on your behalf.

Please refer to our Consumer Privacy Notice for more information about how we share information and your options for limiting our sharing. 

There may be circumstances in which USForex is obliged to collect, use, or disclose certain personal information without notice to you or your consent.  Such circumstances may include, for example:

(i)    a serious and imminent threat to any individual’s life, health or safety;
(ii)   a serious threat to public health or public safety;
(iii)  unlawful activity has been, is being or may be engaged in;
(iv)  where disclosure is required or authorized by law;
(v)   where USForex reasonably believes in its sole discretion that the use or disclosure is necessary for the prevention, detection, investigation, prosecution or punishment of, among other things:

  • criminal offenses, breaches of a law imposing a penalty or sanction or breaches of a prescribed law;
  • the enforcement of laws relating to the confiscation of the proceeds of crime;
  • the protection of the public revenue;
  • the prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct; or
  • the preparation for, or conduct of, proceedings before any court or tribunal, or implementation of the orders of a court or tribunal.

In the event that we, or any of our businesses, are sold or disposed of as a going concern, whether by merger, sale of assets, shares, or other transaction, or in the event of any insolvency, bankruptcy, receivership, dissolution or similar proceeding, the personal information of our users may be one of the assets merged or sold in connection with such transaction or proceeding.  Such information may also need to be disclosed in connection with a commercial transaction where we or any one of our businesses are seeking financing, investment, support or funding.

Access

USForex will upon request, retrieve or verify your personal information.  Please use the contact information below to make such a request.  If any of your information held by us is inaccurate or incomplete, please advise us promptly so that we can provide you with the best possible service.  If you wish to have your information deleted, we may not be able to honor your request due to applicable legal statutes, rules or regulations.

There may be circumstances which preclude USForex from providing access to some or all of your personal information, for example where:

(i)            the information contains references to or personal information about an individual other than you;
(ii)           the information is subject to legal, investigative, security, or commercial proprietary protections;
iii)          the information is subject to attorney/solicitor-client or litigation privilege;
(iv)         the information has been destroyed pursuant to legal requirements or because we no longer need it for the purposes for which it was collected;
(v)          disclosure may in reasonable belief threaten the safety or physical or mental health of you or another individual; or
(vi)         disclosure may contravene another law that prohibits the disclosure.

If you are registered on theTravelex International Payments site, as noted above, USForex may send you information related to the provision of our services, which may include advertising or marketing. For marketing communications, you may opt out by calling us or sending an email to customer.service@internationalpayments.travelex.com (or as applicable, click on an “unsubscribe” link at the bottom of the email communication) to request that you not be included in future marketing efforts.  Note, however, that you cannot opt out of receiving technical, account, transactional or related communications.

Please refer to our U.S. Consumer Privacy Notice [hyperlink] for more information about how we share information and your options for limiting our sharing.  Note that we do not provide an opt-out choice for information used in support of our everyday business purposes, such as to process transactions, maintain accounts, perform information technology functions, respond to court orders and legal investigations, report to credit bureaus, or offer our products and services, because these disclosures are necessary to run our everyday business.

Retention of Information

USForex retains your personal information for so long as our relationship remains active and to fulfil the purposes listed above.  Where lawful to do so, we may destroy, erase or aggregate/anonymize your personal information when it is no longer required to fulfil the purposes for which it was collected.

USForex may also retain your personal information to the extent we determine in our sole discretion that the retention is warranted under circumstances such as those listed in Paragraphs 8 and 10 (above), or required by applicable laws, rules or regulations.

Safeguards

USForex has implemented reasonable safeguards to help protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.  These safeguards include physical, organizational, and technological measures such as encryption.  The specific safeguards used by us may differ based on our sole judgment as to the sensitivity of the information at issue and the format or location in which it is maintained.

Children’s Policy

Our Services are intended for adults.  We do not intentionally collect or solicit personal information from individuals under 13 years of age.  If you become aware that we have inadvertently collected information from anyone under the age of 13, please notify us immediately at the contact details below.

Modification

We may change this Online Privacy Policy from time to time, in our sole discretion, with or without advance notice to you or your consent.  Please check back often and note the “Effective as of” date listed at the top of this policy.  By continuing to use any of our Services after this date, you are deemed to have read and consent to our then-effective policy.

How Can You Contact Us?

USForex has implemented procedures to address complaints and inquiries regarding privacy issues and our handling of personal information.  For more information, see our Complaints Policy.

If you have any questions, please contact our designated Compliance Officer at:  compliance@usforex.com.


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The Travelex International Payments service is provided in the U.S by USForex Inc.USForex Money Transfer Services

 

This Travelex International Payments website contains information obtained from sources believed to be reliable and has been prepared in good faith and with all reasonable care. USForex makes no warranty, express or implied, concerning the suitability, completeness, quality or exactness of the information and models provided in this website.

Neither USForex, its related entities, nor any of its providers of information, have any liability to the user, or any other third party, for the accuracy of the information or models contained in this website, or for any errors or omissions therein, nor will USForex or any of its providers of information have any liability for the use, interpretation or implementation of the information or models contained herein by any person.

Travelex receives 50% of net revenue arising from USForex’s provision of Travelex International Payments services. Net revenue is the revenue arising from foreign exchange margins (or spread) and fees, less all costs incurred in providing the services including but not limited to, administrative costs, compliance costs and sales and marketing costs.

*Restrictions apply. For full Terms & Condtions, refer to our International Payments Price Promise.

**Exchange rates are current at the time of conversion and are subject to change without notice. Exchange rates are indicative only and do not include fees and charges that may apply. Certain foreign currencies are not available under Travelex International Payment service.